Overview

Ideal Federal Technologies is a US corporation with standard Eastern time business operations. IFT montitors our operating environment 7x24 and we react immediatly to any and all adverse events. IFT also monitors customer issues and troubles and we are notified immediately when clients submit issues. Please use the following guide for our expected reponse times.

  • Highest - Service unavailable: IFT will respond within 30 minutes
  • High - Work around exists but problematic: IFT will respond within 2 hours during business operations
  • Medium - Work around is OK but still a bug: IFT will respond within 5 business days
  • Low - Feature Reqeust: IFT will respond within 5 business days
  • Lowest - Information Reqeust: IFT will respond within 5 business days
Our clients are extremely important to us, please don't hesitate to open issues with us for any reason.